Offering a Language Switcher: Enhancing Customer Experience with Multilingual Support

1) Overview

Offer a Language Switcher on WeSupply customer-facing pages (e.g., Order Lookup, Tracking, Returns Portal) so shoppers can view content in their preferred language. You’ll define available languages, set a default, and optionally enable auto-detection from the browser locale.

2) Before You Begin

• You have Admin access to WeSupply.
• You’ve decided which languages to support and who will provide translations (internal team or localization vendor).
• You know which customer pages should display the switcher (Order Lookup, Tracking, Returns Portal, Order Page, etc.).

3) Step-by-Step Instructions

Step 1 — Navigate to Translations

1. In WeSupply Admin, go to Settings → Branding → Translations.
   

Step 2 — Enable the Language Switcher

1. In the Translations settings, look for the option that says "Enable Language Switcher".
2. Toggle this option to enable it and allow customers to select their preferred language when viewing your pages.
   

4) Customer view

Your customers will see the language switch at the top right of the page:

5) Troubleshooting / FAQ

The switcher isn’t visible on a page.

• Confirm Show Language Switcher is On in that page’s settings and you Saved.

Some text doesn’t translate.

• Check the Translation editor for missing keys.
• Clear cache and retry; ensure the template uses the translatable keys (not hardcoded text).

6) Summary

Enable multiple languages in Settings → Branding → Languages, and toggle the Show Language Switcher. Test language switching (including notifications, if localized) to ensure clear, consistent multilingual experiences across Order Lookup, Tracking, and the Returns Portal.