Aptos Order ID with Barcode on Return Packing Slips

1) Overview

Display the Aptos Order ID on your Return Packing Slip—as plain text and/or barcode—so warehouse teams can scan and instantly pull up the order in Aptos during returns processing.

2) Before You Begin

• You have Admin access to WeSupply.
• Your Aptos integration is connected and the Aptos Order ID is available on RMAs.
• You can edit packing slip templates in WeSupply (branding/documents access).

3) Step-by-Step Instructions

Step 1 — Access the Advanced Settings

1. Go to Settings → Return and Warranty Methods → Advanced Settings in your WeSupply dashboard.
   

Step 2 — Navigate to the Labels Section

1. Scroll down until you see the Labels section.

Step 3 — Enable Packing Slip Generation

1. Toggle the option Generate packing slips for shipping labels to activate packing slip creation for returns.
   

Step 4 — Include a Barcode

1. Check the box for Include Barcode to add a standard barcode to the packing slip.
   

Step 5 — Add the Aptos Order ID Barcode

1. Check the box for Include additional Barcode with Order ID to include the Aptos Order ID as a barcode on the packing slip.
   

Step 6 — Save Your Changes

1. Ensure you save your settings to activate this feature.

4) Best Practices

• Pilot in staging with a few RMAs before rolling out broadly.

5) Troubleshooting / FAQ

The barcode won’t scan.

• Confirm the Aptos Order ID value exists on the RMA (not empty or truncated).

Aptos doesn’t recognize the scanned value.

• Verify your scanner is set to send Enter/Return after scan (if Aptos requires it).
• Check for prefix/suffix settings on the scanner that might add characters.
• Make sure you’re surfacing the correct Aptos Order ID field in the template.

The Aptos ID isn’t showing on the slip.

• Ensure Show Aptos Order ID is toggled On and that the RMA includes the field.
• Re-generate the slip after the RMA sync completes.

6) Summary

Go to Settings → Branding → Documents → Return Packing Slip, enable Aptos Order ID and Barcode then Save. Finally, print a slip from a real RMA and scan to confirm Aptos recognizes the ID. This speeds up returns intake and reduces manual lookup errors.