How to Enable and Use Warranties in WeSupply

1) Overview

Enable Warranties in WeSupply to let customers register products, and for your team to review, approve, and service warranty claims—all in one place. This guide covers turning the feature on, configuring a warranty program and registration form, publishing entry points, and handling claims end-to-end.

2) Before You Begin

• You have Admin access to WeSupply.
• You’ve defined your warranty policy (coverage length, what’s covered/excluded, proof requirements).
• You know where customers will register (e.g., email link, account page, Help Center).

3) Step-by-Step Instructions

Step 1 — Navigate to the Warranty Settings

1. Go to Settings → Returns and Warranty Methods in your WeSupply dashboard.
2. Click on Warranty Reasons.
   

Step 2 — Set Warranty Reasons

1. In the Warranty Reasons section, you can configure reasons for warranty claims. 
   1. Assign different reasons for claims initiated by customers and admins.
   2. Add, remove, or edit reasons and sub-reasons to align with your business needs.
      

Step 3 — Configure Warranty Logics and Policies

1. In the Warranty Logics and Policies section, create warranty logics similar to how return logics are set up.
   1. Use custom fields to define specific requirements, such as proof of purchase, photos of the defect, or product serial numbers.
      
   2. Ensure the logic aligns with your business policies for seamless claim processing.

Step 4 — Save and Enable the Warranties Feature

1. Once the reasons and logics are set, save your configurations to activate the Warranties feature.

4) Customer Experience

Once enabled, customers will be able to submit warranty claims through a user-friendly interface, while your team benefits from a structured workflow for efficient management. Regularly review and update your warranty settings to ensure they remain aligned with your evolving business requirements.

5) Best Practices

• Minimize friction: Ask only for fields you truly need; use helper text and examples.
• Boundary checks: Validate dates (purchase vs. coverage start) and serial formats to reduce rework.
• Entry-point visibility: Put “Register your warranty” links where customers will actually see them (order emails, account pages).
• SLAs & templates: Standardize response times; keep notifications clear and on-brand.
• Audit trail: Encourage agents to log notes and attach photos/diagnostics to claims.

6) Troubleshooting / FAQ

Customers can’t register—“order not found.”

• Ask them to use the checkout email and correct order #; confirm the item is in the program’s eligible scope.

Many submissions lack proof.

• Make Proof of Purchase required and add clearer help text; use Request Info to collect missing documents.

Coverage dates look off.

• Check the program’s Coverage Start source (Purchase vs. Ship/Delivery date) and your time zone/date format.

Need to accept non-store purchases.

• Enable the 3rd-party path (order match optional) and require retailer + receipt.

7) Summary

Turn on Warranties, create a Warranty Program, build a Registration Form with eligibility rules, configure notifications, and publish registration links. Review incoming registrations, approve valid ones, and manage claims (repair/replacement/service) with labels and updates—all within WeSupply.