Simplifying Currency Configuration in Email Notifications for Your Business

1. Overview

Email notifications sent by WeSupply can display prices in a specific currency that fits your business needs. This guide shows how to change the currency used only in email notifications from your WeSupply admin.

2. Before You Begin

• You have Admin access to your WeSupply account.
• You know where to find Settings → Branding in your admin.

3. Step-by-Step Instructions

Step 1 — Open Branding

1. Log in to your WeSupply account.
2. Go to Settings → Branding.
   

Step 2 — Open Configuration

1. Inside Branding, click Configuration.
   

Step 3 — Find the Currency Control

1. In Configuration, look under General settings.
2. Locate the Currency option that controls the display in email notifications.
   

Step 4 — Choose Your Currency

1. Open the Currency dropdown.
2. Select the currency you want to display in email notifications.

Step 5 — Save

1. Click Save to apply the change.

4. Examples & Best Practices

• Match expectations: Use the currency most customers expect in your emails.
• Be consistent: Keep email currency aligned with storefront, invoices, and support scripts to avoid confusion.
• Test an email: Trigger a test notification (e.g., order confirmation) and verify the currency renders correctly.

5. Troubleshooting / FAQ

Emails still show the old currency
• Send a fresh test email after saving. If you use any template caching, give it a moment to update.
• Confirm you edited the email notifications currency (not storefront currency).
• Sign out/in or hard-refresh the admin page and re-check the saved value.

Does this affect my storefront currency?
• No. This setting is specifically for email notifications and does not change storefront pricing or other channels.

Don’t see “Configuration” under Branding?
• Make sure you have Admin permissions and you’re in Settings → Branding. If it’s still missing, contact support.

7. Summary

You can customize the currency shown only in email notifications by going to Settings → Branding → Configuration, finding Currency under General settings, selecting your preferred currency, and clicking Save. Test an email to confirm everything looks right and keep currency consistent across customer touchpoints.