How to Customize the Login Page for Your Customers

Providing customers with an easy way to log in and access their order details improves their experience and reduces support inquiries. In WeSupply, you can customize the Order and Return Lookup page to allow customers to search for their orders using different methods.

Why Is This Important?

• Enhances the customer experience by offering multiple login options;
• Allows customers to quickly access their orders using the most convenient method;
• Reduces the number of support tickets related to order lookups.

By customizing the default search method, you can tailor the experience to best fit your business needs.

How to Customize the Order Lookup Page

1. Access the Order and Return Lookup Page: Go to Settings → Branding → Pages
2. Find Order and Return Lookup
3. Click Edit Template
4. Change the Default Search Method: In the Content section, locate Default Order Search Method and select your preferred option from the dropdown:
   • By Email (default)
   • By Order Number & Zip Code or Email
   • By Email & Zip Code
     
5. Save Your Changes: Navigate to the Design tab and click Save Changes.

Once saved, your login page will update, and customers will be able to look up their orders using the method you selected.

Final Thoughts

Customizing the Order and Return Lookup Page ensures that customers have a seamless experience accessing their orders. If you need further assistance, feel free to reach out to our support team! 🚀