How to Enable Recommended Products on the WeSupply Tracking Page

1) Overview

Show Recommended Products on your WeSupply Tracking page to drive post-purchase upsells while customers check their delivery status. You choose the placement, data source (e.g., related/upsell items from your platform, collections, or rules), and how many products to display.

2) Before You Begin

• You have Admin access to WeSupply.
• Your ecommerce platform (e.g., Shopify or Magento) is connected and products are syncing.
• You know which data source you’ll use (e.g., store “related/upsell/cross-sell” relationships or a specific collection/category).

3) Step-by-Step Instructions

Step 1 — Navigate to the Tracking Configuration Page

1. Go to Settings → Branding → Pages in your WeSupply admin dashboard.
2. Select Edit Tracking Page.
3. Select the Content section and find the Additional Section.
   
4. Click in Additional Section, look for Display Recommended Products and select Yes in the dropdown window to enable this feature.
   

Step 2 — First-Time Activation

1. When activating the feature for the first time:
   1. A popup will prompt you to update the "WeSupply Returns & Exchanges" app in your Shopify store.
       
2. Options:
   1. Cancel: No changes will be made.
   2. Update App: Redirects you to Settings → Integrations  → App Integrations → Shopify to confirm the update.

Step 3 — Updating the Shopify App

1. Confirm the update and click Save Changes. A new tab will open the Shopify admin page.
2. Navigate to the Apps section and select WeSupply Returns & Exchanges.
3. Click the Update button on the popup and wait for the process to complete.
4. You will be redirected back to the WeSupply admin dashboard once the update finishes.

Step 4 — Final Steps

1. Return to Additional Section → Display Recommended Products in the WeSupply settings.
2. Try enabling the feature again.
3. If the app update is successful, the feature will now be enabled without further prompts. If it fails, contact support for assistance.

Step 5 — Configuration & Options for Recommended Products

1. Options for Recommended Products
   1. Related Products:
      1. Automatically generated by Shopify's recommendation algorithm.
   2. Complementary Products:
      1. Configured manually by the admin using Shopify's Search & Discovery app.
2. Setting Up Complementary Products
   1. Install the Search & Discovery app from the Shopify App Store.
   2. Use the app to assign complementary products to your existing products.

4) Customer View

When checking their tracking page, this is how the recommended products would show up for a customer:
 

5) Troubleshooting / FAQ

The block doesn’t appear.

• Ensure Enable is on and you Saved.
• Verify your data source has products (collection not empty, relationships set).
• Check if filters (e.g., Hide OOS) removed everything for that order.

Add to Cart fails for certain items.

• Use View Product for items with required variants/options, or ensure default variants are set.

Products look unrelated.

• Switch to a category/brand-based source or use your platform’s related/upsell relationships for tighter matching.

Performance concerns (page feels heavy).

• Reduce items per row, switch to a static grid, or remove rating widgets.

6) Summary

Go to Settings → Branding → Tracking Page, enable Recommended Products, choose a data source, set placement, layout, and filters, pick the CTA behavior, then save and test with a tracking link. Keep recommendations relevant, hide OOS items, and track results to optimize uplift from your tracking page.