How to Change the Bottom Text on the Find Your Order Page in WeSupply

1. Overview

The Find Your Order Page (also known as the Order Lookup Page) in WeSupply allows customers to easily locate their orders using their email, order number, or ZIP code. To provide a more branded and informative experience, you can customize the bottom text on this page — adding a personalized message, support link, or policy reminder for your customers.

This article explains how to locate and edit the bottom text section directly within your WeSupply admin panel.

2. Pre-requisites

Before customizing your Find Your Order Page, make sure:

• You have Admin Access to your WeSupply account.
• Your Find Your Order Page is already active and configured in your Branding settings.
• You know the exact message or information you want to display at the bottom of the page (for example, support contact details or a link to your FAQ).

3. Step-by-Step Instructions

Step 1: Access the Translations Settings

1. Log in to your WeSupply account.
2. Navigate to Settings → Branding → Translations.
   

Step 2: Locate the Find Your Order Page Text

1. Click on the Messages to Edit drop-down menu.
2. Select Find Your Order Page from the list.
3. Scroll down to the Bottom description field.
   

Step 3: Edit and Save the New Text

1. Enter your updated text in the Bottom Text field.
2. Click Save to apply the changes.
   

4. Examples / Best Practices

• Keep it concise: Use short, customer-friendly messages that clearly communicate your support or policy details.
• Add helpful links: Include a link to your Help Center, Returns Policy, or Contact Page.
• Use your brand tone: Match the tone and style of your brand’s communication for consistency.
• Multilingual stores: If your store serves multiple languages, customize the message in each language as needed.

5. Troubleshooting / FAQ

Q: My changes aren’t showing on the live site.
A: Clear your browser cache and refresh the page. If you’re using a cached theme or a proxy, changes may take a few minutes to update.

Q: Can I include HTML in the bottom text?
A: Yes, you can include basic HTML elements such as links, bold text, and line breaks.

Q: Will this affect the rest of my login or lookup pages?
A: No, this change only affects the bottom text on the Find Your Order Page.

Q: Can I revert to the default text?
A: Yes. Simply delete your custom message and save. The field will revert to WeSupply’s default placeholder message.

By customizing the bottom text on your Find Your Order Page, you provide customers with helpful guidance and maintain a cohesive brand experience throughout the post-purchase journey.