Understanding Estimated Date of Delivery in WeSupply

1. Overview

The Estimated Date of Delivery (EDD) feature in WeSupply helps merchants provide customers with accurate delivery timelines based on real-time shipping and processing data. This feature enhances the post-purchase experience by giving buyers a clear understanding of when to expect their orders, increasing transparency and trust throughout the delivery process.

2. Pre-requisites

Before enabling or using the EDD feature, make sure that:

• Your Delivery Promise Date configuration is enabled in Settings → Delivery Promise Date → Promise Date Configuration.
• Your carrier integrations are properly set up to return valid shipping times.
• The warehouse locations and cut-off times are correctly configured for accurate EDD calculations.

3. How Estimated Delivery Date Works

WeSupply calculates the Estimated Date of Delivery by combining several factors:

• Order Processing Time: The average time your warehouse or fulfillment center takes to prepare an order for shipment.
• Carrier Transit Time: The estimated time provided by the shipping carrier for delivering the package once shipped.
• Cut-Off Time: The daily time limit for processing orders placed on the same day. Orders placed after this time are processed the next business day.
• Holidays and Days Off: Non-working days that are automatically excluded from delivery calculations.

The result is an estimated date that reflects the most accurate possible arrival time for each order.

4. Examples / Best Practices

• Set realistic expectations: Base your processing times on actual operational averages to prevent overpromising and underdelivering.
• Enable cut-off times: This ensures that orders placed after your operational hours are assigned accurate delivery estimates.
• Account for holidays and weekends: Configure these in your settings to prevent EDDs from falling on non-business days.
• Display EDD on key pages: We recommend showing EDD on the product, checkout, and order tracking pages to maintain consistency.

5. Troubleshooting / FAQ

Q: My EDD is not showing up on the tracking page. What should I check?
A: Make sure the Delivery Promise Date feature is enabled and properly configured under Settings → Delivery Promise Date → Promise Date Configuration.

Q: Why does the EDD vary between products?
A: The calculation depends on each product’s warehouse location, carrier service, and any additional processing time you’ve defined in your Delivery Promise policies.

Q: Can I customize how the EDD appears to customers?
A: Yes. You can customize the EDD text and display format under your Branding → Pages → Order Detail Page template.

In summary: The Estimated Date of Delivery feature in WeSupply provides your customers with transparent and reliable delivery expectations. By factoring in processing time, carrier data, and holidays, EDD helps reduce customer support inquiries and improve satisfaction through clear communication.