Setting Up Return Submission Notifications in WeSupply

1. Overview

WeSupply allows merchants to stay informed every time a customer submits a return request. By enabling Return Submission Notifications, you and your team can receive instant alerts, ensuring faster response times and better customer service management. This feature helps you track return activity efficiently, preventing missed or delayed approvals.

2. Pre-requisites

Before enabling return submission notifications, make sure that:

• You have admin access to your WeSupply account.
• Your Return and Warranty Methods are already configured and active.
• The email addresses of your support or logistics teams are ready to be added as notification recipients.

3. Step-by-Step Instructions

Step 1: Navigate to User Management

1. Log in to your WeSupply Admin Panel.
2. Go to Settings → User Management.
   

Step 2: Edit User Details

1. Locate the email address where you wish to receive notifications. Click on the pencil icon next to it to edit the user details.
   
2. Scroll down to the role section of the user details. Here, you’ll find various options related to user permissions. Look for the "receive return request notification" checkbox and ensure it’s checked.
   
3. Click Save to apply the changes.

4. Examples / Best Practices

• Assign multiple recipients: Include your returns, warehouse, and customer service teams to ensure no return request goes unnoticed.
• Use a shared inbox: Add a group email (e.g., returns@yourcompany.com) to centralize all notifications.
• Monitor email filters: Ensure that your notification emails are not marked as spam by whitelisting the sender domain.

5. Troubleshooting / FAQ

Q: I’m not receiving any return submission emails. What should I check?
A: Verify that the notification toggle is enabled and that the correct recipient email addresses are saved. Check your spam or junk folder as well.

Q: Can I send notifications to multiple addresses?
A: Yes. You can add multiple recipients by separating each email address with a comma.

Q: Do customers also receive notifications when they submit a return?
A: Yes. Customers receive an automated confirmation email once their return request is successfully submitted, based on your active email notification templates.

In summary: Activating Return Submission Notifications ensures your team stays informed in real time whenever a customer initiates a return. This improves coordination between your support and fulfillment teams, helping you deliver a faster and smoother post-purchase experience.