Testing Changes to Return Settings in WeSupply

If you’ve updated your return settings but the changes aren’t being applied when testing, the issue may be related to browser caching or session data. This article explains how to test changes accurately by using incognito mode and ensuring you’re following the customer flow.

Why Changes May Not Appear

When you make changes to your return settings, your browser may still display cached versions of the page, preventing you from seeing the updates. Additionally, testing as an admin may not reflect the actual customer experience. To ensure accurate testing, it’s important to simulate the customer flow.

How to Test Changes Accurately

Step 1: Use Incognito Mode

Incognito mode ensures that your browser does not use cached data, allowing you to see the most recent version of your return portal.

1. Open an Incognito Window:
   • In your browser, open a new incognito or private browsing window.
2. Access the Return Portal:
   • Navigate to your store’s return portal as a customer would.
3. Test the Changes:
   • Initiate a return and verify that your updated settings are applied.

Step 2: Follow the Customer Flow

To ensure your changes are reflected correctly, test the return process from the customer’s perspective:

1. Log Out of Your Admin Account:
   • Ensure you are not logged in as an admin while testing.
2. Simulate a Customer Return:
   • Enter the order number, email, or other required details as a customer would.
3. Check for Updates:
   • Confirm that the changes you made (e.g., return policies, labels, or workflows) are functioning as expected.

Key Considerations

• Clear Cache: If you’re not using incognito mode, clear your browser cache to ensure you’re viewing the latest version of your return portal.
• Test Regularly: After making changes, always test the customer flow to ensure a seamless experience.
• Browser Compatibility: Test across multiple browsers and devices to confirm consistency.

Need Further Assistance?

If you’re still experiencing issues or need help testing your return settings, our support team is here to assist you. Reach out to us for personalized guidance!