How to Correct Item Names Displayed on the Order Lookup Page

Occasionally, the item name displayed on the Order Lookup page in WeSupply might not match your expectations. This article explains why this happens and provides guidance on how to resolve the issue.

Why Do Item Names Appear Incorrectly?

The item names displayed on the Order Lookup page are pulled directly from the product information sent to WeSupply by your eCommerce platform. If an item name appears incorrect, it is likely due to an issue with the product title as it was sent from your internal system. WeSupply does not modify or overwrite the product information it receives.

How to Fix Incorrect Item Names

To correct the displayed item names, follow these steps:

1. Check the Product Title in Your eCommerce Platform:
   • Go to your eCommerce platform (e.g., Shopify, Magento, etc.) and locate the product in question.
   • Review the product title to ensure it is accurate and up to date.
2. Update the Product Title (if necessary):
   • If the title is incorrect, make the necessary changes within your eCommerce platform.
   • Save the updated product title to ensure it is correctly reflected in future transactions.
3. Verify the Changes in WeSupply:
   • After updating the product title in your eCommerce platform, new orders will reflect the corrected title in WeSupply.
   • For past orders, the incorrect title will remain as WeSupply does not retroactively update product information already received.

What's Next?

Ensuring accurate product titles in your eCommerce platform is the best way to maintain consistency on the Order Lookup page. By addressing any discrepancies at the source, you can provide a seamless experience for your customers.

If you continue to encounter issues or need assistance verifying product information in WeSupply, don’t hesitate to contact our support team. We’re here to help!