Resolving Timezone Discrepancies Between WeSupply and Klaviyo

When integrating WeSupply with Klaviyo, you may notice discrepancies in the timestamps for orders, with some orders showing incorrect times or appearing hours ahead. This issue typically arises from how Klaviyo parses and applies time zones to the data it receives from WeSupply.

Understanding the Issue:

Klaviyo applies its own time zone settings to the data it receives, which may result in orders appearing to be processed at future times. This discrepancy can cause confusion when reviewing order data or syncing information across platforms.

Quick Fix: Adjusting the Timezone in Klaviyo

To resolve this issue quickly, follow these steps to align the time zones between WeSupply and Klaviyo:

1. Log in to Your Klaviyo Account:
   • Go to the Klaviyo dashboard and access your account settings.
2. Change the Timezone to UTC:
   • Navigate to your Account Settings and look for the Time Zone configuration.
   • Set the time zone to UTC to match the data being sent from WeSupply.
3. Verify the Data:
   • After making this change, check the order data again to confirm that the timestamps now reflect the correct time and are consistent with the data provided by WeSupply.

Future Solutions:

While this quick fix resolves the immediate issue, WeSupply’s team is working to find a more comprehensive solution to ensure that time zones are automatically synchronized between the two platforms.

By adjusting your Klaviyo time zone to UTC, you can ensure that the data from WeSupply reflects the correct order times, improving the accuracy and consistency of your reports and workflows. If this change affects any other flows you have set up in Klaviyo, be sure to review them to ensure everything works as expected.