"Refund failed - could not retrieve refund details! Error: [*Arbitrary refund not allowed*]."

When attempting to issue a refund for an item, you might encounter an error message stating: "Refund failed - could not retrieve refund details! Error: [Arbitrary refund not allowed]." This issue is commonly associated with Facebook orders that are subject to specific refund policies.

Understanding the Issue

The error arises because Meta's policy does not permit partial refunds. Both WeSupply and Shopify adhere to this policy, restricting refunds to total amounts only. This policy ensures consistency with Meta's refund practices and helps prevent discrepancies between platforms.

Solution

To resolve this error, you need to process the refund as a full refund rather than a partial one.

For additional details on refund policies and integration issues, you can refer to the relevant documentation or support channels provided by Meta.