Resolving Restocking Address Errors in WeSupply

If you encounter an error stating that the restocking address in WeSupply doesn’t exist in Shopify, preventing you from issuing a refund to your customer, here’s how you can resolve it using different methods:

1. Archive and Create New Return:
   • Navigate to your WeSupply account and archive the problematic return; if you're sure how, please check our article: Cancelling/Archive Returns.
   • Create a new return request and select a restocking location from the available locations synced with Shopify.
2. Change Location in Receive and Control Step:
   • In the Receive and Control step, you can change the location to one where restocking is possible.
     
3. Adjust Restocking Status:
   • During the Receive and Control or Awaiting Refund steps, change the restocking status to "No" if restocking isn’t feasible for that return. Proceed with the refund process as usual.
     
4. Retry Refund Process:
   • If you attempt to refund and encounter an error, click "Go Back and Try Again."
   • Disable restocking if it’s causing the issue and retry the refund process.

Following these steps, you can effectively manage and resolve issues related to restocking addresses in WeSupply, ensuring smooth operations and customer satisfaction during the return and refund process.