Quick Guide: Setting Up a Custom Domain and SSL for WeSupply

Switching to a custom domain for WeSupply notifications and facing SSL certificate activation delays? Here’s a streamlined approach to navigate the setup and ensure uninterrupted customer access.

SSL Certificate Generation: Transitioning to a custom domain requires a new SSL certificate, which might take time to activate. This is an automated process and cannot be expedited.

• Temporary Solution
  • Direct Linking: Temporarily link from your site to the WeSupply order lookup page. This bypasses the need for an embedded page until the SSL certificate is active.
• Magento Integration
  • Update the WeSupply domain in Magento to align with the new custom domain, ensuring seamless integration.
• Patience and Monitoring
  • The WeSupply team monitors the SSL certificate process. Once active, you can embed the WeSupply page on your site again.

Action Steps

1. Confirm CNAME Setup: Ensure the CNAME is correctly added for the new domain.
2. Implement Direct Link: Use a direct link as a stopgap to maintain customer access to order information.
3. Update Magento Admin: Reflect the new custom domain in your Magento settings.
4. Wait for SSL Activation: WeSupply will notify you when to embed the page back on your site.

While waiting for SSL certificate activation, using a direct link ensures your customers retain access to their order info. Once the SSL is in place, you can revert to the embedded setup for a seamless brand experience.