How to Manually Sign In Using Username and Password?

Troubleshooting Login Issues with WeSupply Magic Links

If you're having trouble logging into your WeSupply account, you're not alone: login issues are relatively common and often related to how magic links work. Here's a quick guide to help you get back into your account quickly and securely.

Why Login Issues Happen

WeSupply uses a magic link system to streamline the login process. Instead of a password, users receive a one-time login link via email. However, a few things can interfere with this process:

• Magic links can only be clicked once.
• Some email security systems "pre-click" the link, making it invalid before you see it.
• Browser caching can prevent the login page from loading properly.

How to Get a New Login Link

1. Open this URL in your browser: https://signup.labs.wesupply.xyz/login?domain=youraccountsubdomain
   1. Make sure to replace youraccountsubdomain with your actual WeSupply subdomain.
2. Enter the email address associated with your WeSupply account.
3. Check your inbox for a new login link.

⚠️ Only click the link once. If it doesn’t work or shows as expired, don’t reuse it, just request a new one.

Still Not Working? Try These Tips

If you're still having trouble:

• Try using an incognito/private browser window. This avoids cached issues that may prevent the login page from loading correctly.
• Make sure your email is correct and matches the one used to access your WeSupply account.
• If the magic link continues to fail, you can set a password and log in using traditional credentials.

If you're experiencing issues with automatic sign-in methods or prefer to use a traditional username and password to access your account, follow these steps to manually sign in.

Step 1: Navigate to the Sign-In Page

Go to the sign-in page: https://signup.labs.wesupply.xyz/login

Step 2: Choose Manual Sign-In

If the sign-in page offers multiple methods of authentication (such as sign-in links, social media logins, or biometric options), look for an option that says "Sign in manually,".

Step 3: Enter Your Credentials

In the designated fields, enter your username (or email address, if that's what the platform uses) and your password. Make sure to enter your credentials accurately, paying attention to case sensitivity and any special characters.

Step 4: Click the Sign-In Button

After entering your credentials, click the "Log In" button to access your account.

Step 5: Troubleshoot If Necessary

If you're unable to sign in, double-check your credentials for any typos. If you've forgotten your password, use the "Forgot Password?" link to reset it. Follow the instructions sent to your email to create a new password.

If you wish to create a new password, use the "Forgot Password?" link. You need to use the email address associated with your user within WeSupply, and the WeSupply Subdomain for the account you are trying to log in to. You will receive a link on the email address that will allow you to set a new password.
 

Need More Help?

If you've tried everything above and still can't access your account, please contact our support team and we’ll be happy to assist further!