Could not create SSL certificate for this alias, please contact support!" Error

In this article, we will guide you through the process of creating an SSL certificate for your alias domain on the WeSupply Labs platform. This is essential for ensuring secure communication between your website and your customers. If you have encountered the "General: Could not create SSL certificate for this alias, please contact support!" error, this guide will help you resolve the issue.

Step 1: Check the DNS Record
Before proceeding, ensure that you have set up the DNS record correctly at your domain provider. This involves creating a CNAME record that points to your WeSupply Labs subdomain.

Step 2: Wait for DNS Propagation
DNS propagation can take up to 48 hours, although it is typically much faster. During this time, your CNAME record will be updated across the internet. It is essential to wait for the DNS propagation to complete before attempting to update the alias domain on the WeSupply Labs settings page.

Step 3: Update the Alias Domain on WeSupply Labs
Once the DNS propagation has completed, log in to your WeSupply Labs account and navigate to the settings page. Here, you can update the alias domain with your custom domain name.

Step 4: Troubleshooting the SSL Certificate Error
If you still encounter the "General: Could not create SSL certificate for this alias, please contact support!" error after completing the steps above, it is likely that the CNAME record has not yet propagated fully. In this case, you will need to wait for the full propagation period (up to 48 hours) before attempting to update the alias domain again.

If you have attempted to update the alias domain multiple times and received the error, the server's maximum limit may have been reached. In this case, you will need to wait for 7 days before attempting to update the CNAME record again.

Step 5: Contact WeSupply Labs Support
If the issue persists after following the steps above, please contact WeSupply Labs support for further assistance. They will be able to help you create the SSL certificate for your alias domain and resolve any issues you may be experiencing.

Creating an SSL certificate for your alias domain on the WeSupply Labs platform is an essential step in ensuring secure communication between your website and your customers. By following the steps outlined in this guide, you should be able to resolve the "General: Could not create SSL certificate for this alias, please contact support!" error and successfully create an SSL certificate for your alias domain. If you continue to experience issues, don't hesitate to reach out to WeSupply Labs support for assistance.