If you're experiencing issues with order tracking links not working and orders showing as "tracking unavailable" on the WeSupply Labs platform, this step-by-step guide will help you resolve the problem.
Step 1: Verify the Data Received
First, check the data received for the orders placed so far. If you notice that all orders have "tracking unavailable" status, it's likely due to missing or incorrect tracking information. For example, the "ItemPOShipper" and "ItemShippingTracking" fields may be empty or contain incorrect data.
Step 2: Update the ItemPOShipper Field
Make sure the "ItemPOShipper" field contains the carrier name. For instance, if you're using USPS as the carrier, the field should have "USPS" as its value.
Step 3: Update the ItemShippingTracking Field
Ensure that the "ItemShippingTracking" field contains a valid tracking number. For example, if the tracking number is "92055903238579300002066525", make sure this value is assigned to the "ItemShippingTracking" field.
Step 4: Update the ItemStatus and ItemStatusId Fields
When an item is shipped, ensure that the "ItemStatus" field is updated to "Shipped" and the "ItemStatusId" field is updated to "17" as per the WeSupply API documentation.
Step 5: Test the Updated Fields
Once you've updated the fields with the recommended values, test the order tracking links again. You should now be able to access the WeSupply tracking page without any issues.
If you're still experiencing problems after following the steps above, reach out to WeSupply customer support for further assistance.
By ensuring that the necessary fields are correctly updated with the appropriate values, you can resolve order-tracking issues on the WeSupply Labs platform. Always double-check the data received and make necessary adjustments to ensure a seamless order-tracking experience for your customers.
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