Shippo Quote Failed:: Service Identified not found

If you're encountering an error related to Shippo Quote Failed:: Service Identified not found, it might be due to incorrect customer information, such as an invalid phone number. In this article, we'll guide you through the process of updating customer information in Magento and resyncing an update to resolve the issue.

Step 1: Log in to your Magento Admin Panel
- Open your web browser and navigate to your Magento Admin Panel.
- Enter your username and password to log in.

Step 2: Locate the specific order
- From the Magento Admin Panel, navigate to Sales > Orders.
- Use the search filters or browse through the list of orders to find the specific order you need to update.

Step 3: Update the customer's phone number
- Click on the order number to view the order details.
- Under the "Shipping Address" section, locate the customer's phone number.
- If the phone number is incorrect or has less than 10 digits, click the "Edit" button next to the shipping address.
- Update the phone number with the correct 10-digit number and click "Save" to apply the changes.

Step 4: Resync the order update
- After updating the customer's phone number, you need to resync the order update to reflect the changes in the WeSupply Labs platform.
- Navigate to the WeSupply Labs platform and log in with your credentials.
- Go to Orders > Order Management and locate the specific order you updated in Magento.
- Click on the "Resync" button next to the order to initiate the resync process.

Step 5: Verify the update
- Once the resync process is complete, check the order details in the WeSupply Labs platform to ensure the updated phone number is now displayed.
- If the updated information is correct, the Shippo Quote Failed:: Service Identified not found error should be resolved.

By following these steps, you can easily update customer information in Magento and resync an update to resolve any errors related to Shippo Quote Failed:: Service Identified not found. If you continue to encounter issues, feel free to contact our customer support team for further assistance.