If you're experiencing failed webhook attempts on your WeSupply Labs account when using Klaviyo integration, it's likely due to using a private API Key. This guide will walk you through the steps to fix this issue by using the Public API Key from your Klaviyo account.
Step 1: Locate Your Klaviyo Public API Key
1. Log in to your Klaviyo account.
2. Click on the 'Account' dropdown menu located in the upper right corner of the dashboard.
3. Select 'Settings' and then 'API Keys'.
4. Locate your Public API Key. If you don't have one, click on 'Create API Key' and make sure to label it as 'Public'.
Step 2: Re-establish the Connection on WeSupply Labs
1. Log in to your WeSupply Labs account.
2. Navigate to the 'Integrations' tab on the left-hand side menu.
3. Locate the Klaviyo integration and click on 'Edit'.
4. Replace the existing API Key with your Public API Key from Klaviyo.
5. Click 'Save' to update the integration settings.
Step 3: Verify the Webhook Status
1. In your WeSupply Labs account, go to the 'Notification Logs' tab.
2. Check if the webhook attempts are now successful. If not, allow some time for the changes to take effect and check again later.
Step 4: Check Events in Klaviyo
1. Log in to your Klaviyo account.
2. Go to the 'Events' tab on the left-hand side menu.
3. Verify that the events with active webhooks from WeSupply Labs are now appearing in your Klaviyo account.
By using the Public API Key from your Klaviyo account and re-establishing the connection on WeSupply Labs, you should be able to resolve the issue of failed webhook attempts. If you continue to experience problems, don't hesitate to reach out to our customer support team for further assistance.
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