Managing returns and exchanges in BigCommerce is now easier and more flexible with WeSupply. From configuring return fees to offering different refund options, our integration helps you streamline post-purchase experiences while giving you control over your policies.
Why This Is Useful
Providing clear and flexible return options builds trust and loyalty with your customers. Whether you're charging restocking fees or offering exchanges and store credits, having these configurations in place lets you maintain profitability without sacrificing customer satisfaction. WeSupply’s return and exchange support for BigCommerce brings features that enhance the entire return journey—for both merchants and shoppers.
Key Features for BigCommerce Merchants
🎯 Return Fees & Shipping Costs
- Set flat fees, convenience fees, or restocking fees.
- Return shipping can be calculated based on product weights—and if weights are missing, you can assign a default weight.
💳 Refund Options
- Refunds can be issued to:
- The original payment method
- Or as store credit via BigCommerce’s native credit system
⚠️ Note: Store credit is only available for registered account holders, as it requires a customer account to track and apply the credit. More info here
🔁 Exchanges (New Feature!)
- Now available for BigCommerce users!
- Customers can request exchanges directly through the return portal.
- Currently supported for logged-in customers only.
- Support for guest customers is coming soon!
We’re excited to continue building our exchange functionality for BigCommerce to match what our Shopify clients already enjoy. If you have questions or want help configuring your returns and exchanges, feel free to reach out — we’re happy to help!
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