Managing Phone Numbers for Customer Notifications

WeSupply uses Twilio to send SMS notifications to customers. Twilio allows for efficient and reliable messaging, but you may want to verify or customize the phone number used for your account. This article explains how to confirm the phone number currently in use and how to update it if needed.

How to Confirm the Phone Number Used for Notifications

1. Default Setup: If no specific number has been set up for your account, WeSupply assigns a default Twilio phone number for sending SMS notifications to customers.
2. Verifying Your Number: To confirm the phone number currently in use, you can reach out to the WeSupply support team. Share your account details, and they will confirm the number for you.

How to Set Up a Custom Phone Number

1. Contact WeSupply Support: If you'd like to use a specific phone number, simply provide it to the WeSupply support team.
2. Number Configuration: The team will configure your preferred phone number in Twilio for your account, ensuring all customer notifications are sent using the designated number.

Does the Number Ever Change?

• Default Numbers: Default Twilio numbers may change under certain circumstances, such as service reassignments or updates.
• Custom Numbers: Custom numbers you provide will remain consistent and will not change unless you request an update.

Need Assistance?

If you’d like to confirm or update the phone number used for notifications, contact our support team. We’ll ensure the setup meets your requirements and provides the best experience for your customers.