You might be wondering what happens if customers want to reply to an SMS notification and how can they get in touch with your team if they have questions regarding their orders.
As this request comes quite often from our customers we recommend the following solutions:
1. Inserting your company's customer support phone number into the SMS notifications
The first option can be easily set up by adding a customized text into the SMS notification, along with your customer support phone number. This way, when your customers receive an SMS notification and they have a need, they can write back to you by just replying to the indicated phone number.
2. Forwarding method
Another simple and fast solution is to setup an SMS forwarder to your phone number. Basically as soon as the customer replies to the phone number from which the notification is sent out of, we forward that message to your company phone number. From there, you can take over the conversation and help out the customer using your internal solution.
3. Hosting method
Finally, we can host your number and send all notifications from the number that you provided.
To send SMS notifications, we are using Twillio, you must provide us an eligible number, based on Twilio's eligibility criteria, which currently doesn't seem to support hosting of VoIP numbers.
Once again, this method depends on Twilio's compatibility with your phone number.
In order to find out more about Twilio's messaging policy to which WeSupply complies, please take a look here.
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