How To Customize Email Notifications In WeSupply?

1. Overview

WeSupply allows you to fully customize your email notifications so that every message sent to your customers reflects your brand identity. You can edit the content, design, and structure of each template to ensure your post-purchase communication is clear, professional, and consistent with your brand.

2. Pre-requisites

Before customizing your email notifications, make sure you:

• Have admin access to your WeSupply account.
• Have your brand assets ready (e.g., logos, brand colors, support links).
• Identify which email notifications you’d like to customize (e.g., order confirmation, shipping updates, delivery notifications, return updates).

3. Step-by-Step Instructions

Step 1 – Log in to WeSupply

1. Go to your WeSupply Admin Panel.
2. From the left-hand menu, navigate to:
   Settings → Branding → Notifications.
   

Step 2 – Select the Notification to Edit

1. Browse the list of available email notification templates.
2. Click the pencil icon next to the email you’d like to customize.
   

Step 3 – Edit Content and Layout

1. Select one of the five Email Designs to start customizing the desired design.
   
2. Use the built-in editor to update:
   • Subject line
   • Header text
   • Body content
   • Footer (e.g., support links, contact info, disclaimers)

   • If you're comfortable with HTML and CSS, on the left-hand side, you will be able to find the email HTML & CSS code editor, where you can change the existing template and add your own extra sections if needed.

     Note: If you only want to change the text in the Email Template, open the Code Editor and search for the text you want to change using your browser's search function (usually CTRL+F). Edit only the text part in the Code Editor and leave the HTML tags unaltered.

     • Click on the Template Variables tab, and the Code Editor will open. From the Template Variables tab, you can use any of the listed variables by clicking on ''Copy''. Then, paste the variables and insert your own customized content into the Code Editor section.
       
3. Preview your changes in real time.

Step 4 – Customize Design

1. Adjust colors, fonts, and branding elements so the email aligns with your store’s style.
   

Step 5 – Save and Test

1. Click Save to apply your changes.
   
2. Send yourself a test email to confirm the design and content appear correctly in inboxes.
   

4. Examples / Best Practices

• Keep it simple: Customers prefer concise updates with clear next steps.
• Brand consistency: Use your official brand colors, fonts, and logo for a professional look.
• Add helpful links: Include links to FAQs, order lookup, or customer support.
• Mobile-friendly design: Preview your emails on both desktop and mobile devices to ensure readability.

5. Troubleshooting / FAQ

Q: My changes are not showing in customer emails. What should I do?
A: Make sure you clicked Save after editing, and test again by sending yourself an email.

Q: Can I reset an email template to the default?
A: Yes, simply select the template and use the reset option to restore the default content and design.

Q: Can I add custom HTML or CSS?
A: Yes, advanced users can add HTML blocks for more design flexibility. Be sure to test carefully to avoid formatting issues.

Q: Do changes affect all notifications at once?
A: No. Each notification is customized individually, so you can adjust only the ones that matter most for your customer journey.