How to set up an Order Delayed Notification?

Business can sometimes be really good… or your warehouse might run into unexpected issues.

Whatever the situation might be, order processing can sometimes take longer than expected.

These are the moments when your customers simply need reassurance that you did not forget about them and that you are working hard to ship their orders.

Enable the Order Delayed Notification

First, make sure that you've enabled the Order Delayed notification:

Go to Settings → Notifications → Orders section, then check the Order Delayed notification for Email and/or SMS.

Scroll down the page and click Save.

Configure Order Delay Notifications

To fully enable and configure delay notifications:

Go to Settings → Branding → Configuration and scroll down to the Order Delay Notification section.

From here, you can configure up to three delay notifications that will automatically be sent if the order has not yet shipped.

You can set different timeframes for each notification. For example:

• 1st Delay Notification: 5 days after the Order Date

• 2nd Delay Notification: 10 days after the Order Date

• 3rd Delay Notification: 15 days after the Order Date

All delay intervals are calculated based on the Order Date, not from the previous notification.

Once you've configured the desired timeframes, click Save.

What Happens Next?

From this point on, if an order is not shipped within the configured timeframe(s), WeSupply will automatically send delay notifications to reassure customers that their order has not been forgotten.

These proactive updates help keep customers informed and reduce uncertainty while their order is being processed.

Keep customers happy and reduce customer support tickets! 🙂