Enabling QR Codes for Return Labels in WeSupply

Some customers may not have access to a printer to print return labels. To make the return process more convenient, you can enable QR code return labels, allowing customers to generate a scannable code instead of printing a physical label.

Why Is This Feature Useful?

✅ Enhances Customer Convenience – Customers can simply scan a QR code at the drop-off location instead of printing a label.
✅ Reduces Support Requests – Minimizes the number of customers reaching out for assistance with printing issues.
✅ Supports Sustainability – Eliminates the need for unnecessary paper usage.

How to Enable QR Codes for Returns

Follow these steps to enable QR code return labels in WeSupply:

1. Log in to your WeSupply Admin Panel.
2. Navigate to Settings → Carriers → Return Carriers.
3. Find and Edit your default return carrier.
4. Set your preferred courier as your Default Return Carrier.
5. Enable the QR Code Option to allow QR code generation.
   
6. Click Save to apply the changes.

How It Works for Customers

• After enabling this feature, customers requesting a return will receive a QR code instead of a printable label.
  
• They can present this QR code at the designated drop-off location, where the courier will scan it and print the label for them.
• The return process remains seamless and hassle-free.

Final Thoughts

Enabling QR codes for return labels ensures a smooth and efficient return experience for customers without access to a printer. If you need further assistance, feel free to reach out to our support team! 🚀