Creating a Customer Order as an Admin User in WeSupply

Handling customer orders and returns efficiently is crucial for maintaining satisfaction. Here's a quick guide for admin users in WeSupply to manage these tasks effectively:

Quick Steps for Admins

1. Access the Order:
   • Log in to WeSupply and search for the specific order using the order number.
   • Click on the order number to view its details from an admin perspective.
2. Initiate the Return:
   • On the order's detail page, find and select the option to start the return process.
   • Follow the on-screen instructions to proceed with the return.
3. Generate a Return Label:
   • When prompted, choose to generate a return label for the customer.
   • The label will be created automatically once the return request is submitted.

Tips for a Smooth Process

• Communicate: Inform the customer about the generated return label and provide usage instructions;
• Monitor: Keep an eye on the return process to offer help if needed;
• Document: Record all actions for transparency and future reference.

Efficiently managing returns and orders on behalf of customers reinforces trust in your brand. Following these concise steps in WeSupply ensures a seamless process, enhancing the overall customer experience.