Handling Returns for Pickup Orders Without Tracking in WeSupply

When orders are shipped without a tracking number, such as items sent in envelopes via regular mail, updating their status in WeSupply and processing returns can pose a challenge. Here's a streamlined approach to manage these situations effectively.

Orders shipped without tracking numbers struggle to update as "complete" in WeSupply, complicating the returns process.

WeSupply's Feature for Non-Tracked Orders

• Feature: Allow Returns for Unfulfilled Orders
• Purpose: Enables returns regardless of the item's shipping status, catering specifically to orders without tracking numbers.
• Activation:
  • Go to Settings > Return Methods > Advanced Settings in WeSupply.
  • Turn on Allow Returns for Unfulfilled Orders.

Without a tracking number, WeSupply can mark orders as "complete" and items as "shipped" but lacks the ability to actively track the shipment. This feature ensures customers can still initiate returns, providing flexibility in handling non-tracked orders.

Utilizing the "Allow Returns for Unfulfilled Orders" setting in WeSupply offers a solution for processing returns on shipments that don’t have a tracking number, maintaining a seamless return process for all types of orders.