How do I send email notifications from my company email address? (SMTP Setup)

Can I send notifications from my company email address? 

This is probably the most frequently asked customer question! And we are happy to say YES! It is possible. At the end of following this guide, you'll be able to send WeSupply Email Notifications from a custom email address that's more fitting for your own brand.

For instance, you can use orders@yourdomain.com or customerorders@yourdomain.com, thereby letting your customers know it's your brand that's sending them emails! 

The setup is quite simple and there are three methods of achieving this:

A. Domain verification via CNAME records

Step 1
Log into your WeSupply account and go to Settings -> Branding ->  Configuration


Step 2
Scroll down to the Dedicated Sending Domain section and click on Get Started.

Step 3
Simply follow the instructions to verify your email address and domain.

Step 4

Click Continue and three CNAME records will be generated.

Add the three CNAME records generated to your DNS host. As soon as the domain verification is completed, the setup is completed and WeSupply will send emails using the email address set up. 

B. Configuring Your Company Email Address via SMTP Credentials

To configure your branded email notifications using your own SMTP server, please contact our support team so we can complete the setup for you.

Step 1

Open a support ticket here.

Step 2

In your ticket, please include the following information so we can configure the SMTP connection for your account:

• What is your WeSupply Domain?

• What email address would you like to set up as the sender?

• SMTP Host

• SMTP Port

• Type (e.g., TLS, SSL, or None)

• SMTP Username

• SMTP Password

Step 3

Once we receive your request, our team will configure the SMTP settings for your account.

Please allow 24–48 hours for the configuration to be completed. After the setup is finalized, all notifications will be sent directly from your domain.

For Gmail SMTP, please set upyour app password as mentioned below:

WeSupply Google SMTP Setup - Setting up an App Password         

WeSupply Google SMTP Setup - Enabling Less Secure Apps

C. Configuring your company email address via Email CNAME

This method involves us registering your company email address in our email platform and using it to send out email notifications. The process is as follows:

Step 1. Create a new company Email Address via your Email Provider or send us an existing one that you'd like to use. It's important to make sure you have access to the inbox of this email address, as you'll be getting a verification link from Amazon that you need to click on.

Step 2. After you click on the link to confirm the usage of the email address to send WeSupply notifications, you'll need to confirm this with us, so please reach out to our Support Team.

Step 3. Next, we'll provide you with a CSV document containing 3 CNAME records you need to set up in your DNS settings. Important note: You'll need to add all 3 records to your DNS settings.

Each registrar is a bit different, please refer to these articles to set up a CNAME:

How to set up a CNAME in GoDaddy

How to set up a CNAME in NameCheap

How to set up a CNAME in CloudFlare

Note: Setting up records for your domain can be confusing because it's something most of us rarely do. Consult your system administrator, if you have one, before proceeding.

You can verify by yourself if the CNAMES records are added correctly in your DNS host by using this online verification tool https://toolbox.googleapps.com/apps/dig/#CNAME/. Copy and paste one of your records and if the Record cannot be found, you need to review how those were added. 

Step 4. Once the records are added and saved in your DNS settings, you'll need to confirm this with us so we can make sure the records are validated and added correctly. To do this, please reach out to our Customer Support Team.

Step 5. After the records are confirmed and validated, we'll configure your account to use the company Email Address