How to Apply a Restocking Fee Once Per Order

Overview

By default, WeSupply applies a restocking fee to each returned item within an order. However, some merchants prefer to apply the restocking fee only once per order (e.g., a flat $10 fee regardless of how many items are returned). While there is no direct toggle for “order-level restocking fees,” you can achieve this result using a workaround in the return logic.

Pre-requisites

Before setting this up, make sure:

• You have access to Settings → Return and Warranty Methods → Return Logics and Policies.
• You have at least one active return logic in your account.
• You are familiar with configuring Conditions and Advanced Settings in return logics.

Step-by-Step Instructions

Step 1 – Open Return Logic Settings

1. Log into your WeSupply Admin Dashboard.
2. Navigate to Settings → Return and Warranty Methods → Return Logics and Policies.
3. Select an existing return logic or create a new one.
   

Step 2 – Adjust the Restocking Fee Rule

1. Inside the selected return logic, scroll to the Conditions section.
2. Create a condition where the Return Count is more than 1 per order.
3. Set the logic so that when this condition is met, the restocking fee is not applied.
   

Step 3 – Configure Advanced Settings

1. Navigate to Settings → Return and Warranty Methods → Advanced Settings.
2. Make sure the option “Apply return cost to all requests” is turned off.
   • This ensures that the restocking fee applies only once, instead of being duplicated when multiple return requests are created.
     

Step 4 – Save and Test

1. Click Save Changes to confirm your setup.
2. Test by creating an order with 2 or more products.
   • Return them at different times.
   • You should see that the restocking fee is applied only once for the entire order.

Examples / Best Practices

• This setup is best for merchants who charge a flat handling/restocking fee (e.g., $10) regardless of the number of items returned.
• Always test in a staging or low-impact environment before rolling it out live.
• If you frequently handle multi-location returns, double-check that “apply return cost to all requests” is disabled, otherwise fees may duplicate.

Troubleshooting / FAQ

Q: Why do I still see the fee applied per item?
A: Double-check that your condition is set to apply only when Return Count > 1 and that the advanced setting for applying return costs to all requests is OFF.

Q: Does this work if the customer returns items at different times?
A: Yes. The logic is designed so the fee applies only once, even if items are returned in separate requests.

Q: Can I set different fees for different order sizes?
A: Yes. You can create multiple logics with different fee amounts based on conditions such as order value, item count, or SKU.