Understanding Why an Order Was Returned to a Different Location in WeSupply

If an order is returned to a location other than your intended return location, the issue could be related to the configuration of Disposition Codes in your WeSupply account. Disposition codes help manage where returned items are directed based on various return rules, but if these are not set up correctly, the item might be sent to the wrong location.

Why Did This Happen?

In this case, the return may have been processed before you had the correct disposition codes set up for your locations. If a disposition code isn't properly assigned to a location, WeSupply may route the return to a default or incorrect location.

How to Check and Configure Disposition Codes:

Follow these steps to verify and update the Disposition Codes for your return locations:

1. Go to Manage Locations:
   • Log into your WeSupply account and navigate to Settings > Locations > Manage Locations.
2. Edit the Location:
   • Find the return location that is affected and click on Edit Location.
3. Scroll to Disposition Code:
   • Scroll down to find the Disposition Code section for that location.
4. Review the Disposition Code:
   • Ensure the correct disposition code is configured for this location. This code determines where returned items will be routed.
5. Save Your Changes:
   • If needed, update the disposition code and save your changes to ensure future returns are routed to the correct location.

By ensuring that your disposition codes are properly configured, you can prevent future orders from being returned to the wrong location. If you have any questions or need further assistance with disposition codes, feel free to reach out to our support team for help.