How to Configure Different Return Reasons Based on Item Status in WeSupply

Understanding how to display appropriate return reasons based on the status of an item can enhance the return process for both customers and retailers. This article provides a step-by-step guide on setting up return reasons that are specific to unfulfilled items, ensuring a tailored return experience.

Detailed Setup Steps

1. Access Return Settings

Log in to your WeSupply account and navigate to Settings -> Return Methods -> Return Reasons.

2. Add Return Reasons

Add all potential return reasons that may apply to various scenarios during the return process.

3. Create a New Reasons Group

Create a new "Reasons Group" and include only the reasons relevant to unfulfilled items.

4. Save the Reasons Group

Save the new Reasons Group to ensure the settings are updated.
For more detailed information on how to Create/ Configure return reasons and Return Groups, please refer to our article How to set up custom return reasons?

5. Establish New Return Logic

Establish a new return logic by applying a condition that checks if the Item Status is "Ordered."

6. Configure Return Reason Group

In the Return Reason Group configuration, select the group created for unfulfilled orders.

7. Save Return Logic Settings

Save the new return logic settings to apply the changes.

Practical Examples

• Example 1: If a customer wants to return an item they never received, the return reasons displayed could include "Changed mind," "No longer needed," or "Purchased the wrong item."
• Example 2: For an item that has been delivered, return reasons such as "Defective item" or "Incorrect item received" can be configured to appear.

FAQ Section

Q1: Can I create multiple Reasons Groups for different item statuses? A1: Yes, you can create as many Reasons Groups as needed to match your return policies for various item statuses.

Q2: What happens if I do not set up a Reasons Group for a specific item status? A2: If no specific Reasons Group is set up, the default return reasons will be displayed to the customer.

Q3: Can I edit or delete a Reasons Group after creating it? A3: Yes, you can edit or delete a Reasons Group by navigating to the return settings and making the necessary changes.

By following the guidelines in this article, retailers can ensure that customers see the most relevant return reasons based on the status of their items, streamlining the return process and improving customer satisfaction.