Norton Shopping Guarantee Package Protection Now Available in WeSupply's Magento Extension

1) Overview

You can now offer Norton Shopping Guarantee – Package Protection through the WeSupply Magento extension. This add-on lets shoppers add package protection at checkout and gives your team clear visibility on protected orders after purchase.

2) Before You Begin

• Your Magento store is connected to WeSupply.
• You’re running the latest WeSupply Magento extension.
• (Recommended) You have your Norton Shopping Guarantee account credentials (if your setup requires an ID/key).

3) Step-by-Step Instructions

Step 1 — Update / Confirm the WeSupply Magento Extension

1. In your Magento Admin Panel, navigate to WeSupply → Norton Shopping Guarantee → Package Protection.
2. Within this section, you will find the following options:
   1. Enable: Toggle this to "Yes" to activate the NSG Package Protection widget.
   2. Store Number: Enter the unique Store Number provided to you by the Norton Shopping Guarantee team. This identifier is required for the widget to function correctly.

Step 2 — Widget Placement

1. Once enabled and the Store Number is entered, the NSG Package Protection widget will automatically appear on:
   1. Product Pages
   2. Cart Page
   3. Checkout Page
      
      Customers will be able to opt-in or out of package protection during their shopping journey, ensuring transparency and flexibility.

Step 3 — Enable Norton Shopping Guarantee in WeSupply.

1. In your WeSupply Admin, go to Settings → Integrations → App Integrations → click on Norton Shopping Guarantee.
2. Enable the integration and hit save.
   

Step 4 — Enable & Configure

1. For additional details about what the Norton Shopping Guarantee includes, visit the official documentation in their website.

4) Best Practices

• Keep it clear: Use concise, plain-language copy so customers understand what Package Protection covers.
• Price testing: If configurable, A/B test pricing or default selection to balance adoption with customer satisfaction.
• Train support: Ensure your CX team knows how to identify protected orders and the standard resolution process.
• Stage first: Validate the full flow (cart → checkout → order → WeSupply) in staging before enabling in production.

5) Troubleshooting / FAQ

Package Protection doesn’t appear at checkout.

• Confirm the Enable toggle is On and configuration is saved.
• Flush caches and re-check on a fresh browser session.
• Verify theme/checkout customizations aren’t hiding the block/section.

We need to change the label or description.

• In the WeSupply configuration section, update the label/help text fields and Save. Refresh caches and verify on checkout.

How can we see which orders bought Package Protection?

• Check the order’s attributes/metadata or the WeSupply order view for a package-protection indicator. Ensure your reporting captures this field.

6) Summary

Update to the latest WeSupply Magento extension, enable Package Protection / Norton Shopping Guarantee in Stores → Configuration → WeSupply, configure the display and (if required) your Norton ID/Key, then flush caches and validate the checkout and order views. This gives customers a simple way to add package protection and helps your team identify protected orders post-purchase.