Refund Behavior for Offline and In-Store Payment Methods in Magento

WeSupply offers flexible refund options to accommodate different business workflows — including manual processes such as in-store exchanges. This article explains how the "Offline Payment" and "Offline - In Store Payment" methods behave when used with Magento integrations.

What’s the Difference Between “Offline Payment” and “Offline - In Store Payment”?

When processing returns in WeSupply, merchants can choose from several refund methods. Two common options are:

• Offline Payment
• Offline - In Store Payment

While both options are used for manual or non-automated refunds, their behavior with Magento differs — especially when it comes to credit memo creation and triggering updates.

Here’s what happens when each is used:

“Offline - In Store Payment”

• No credit memo is created in Magento
• Magento does not receive any refund update
• WeSupply marks the return as refunded for tracking purposes
• Ideal for manual in-store exchanges or refunds that don’t need to be logged back in Magento

This is especially useful for merchants like Better Baseball, who process in-person exchanges manually and want to close out the return in WeSupply without triggering an update to Magento.

“Offline Payment”

• Triggers a credit memo creation in Magento
• Best used when the original order was paid through offline methods, like:
  • Check/Money Order
  • Bank Transfer
• If used on orders originally paid with credit card or other online methods, it will still create a Magento credit memo — but no actual money is refunded to the card

Use Case Tips

• For manual in-store returns, use Offline - In Store Payment to close the return in WeSupply without affecting Magento.
• For offline payment types processed online, use Offline Payment if you want Magento to generate a credit memo.

By choosing the right option, you can ensure that both systems reflect your internal processes accurately, without causing unintended refund transactions or Magento updates.