Show PIN for Curbside Pickup Only

Overview

With this feature, you can configure WeSupply to display the pickup PIN only for curbside pickups, while keeping the standard in-store pickup process simpler. This helps you tailor the pickup experience based on how customers choose to collect their orders.

Why This Feature is Useful

For curbside pickups, requiring a PIN adds an extra layer of security, ensuring that the right customer receives the correct order without confusion. However, in traditional in-store pickups, the PIN may not be necessary since staff can verify the order directly at the counter. By enabling this option, you provide a streamlined experience for in-store customers while still maintaining security for curbside transactions.

How to Enable Show PIN for Curbside Only

1. Go to Settings → Locations → In-Store and Curbside Pickup.
   
2. Scroll down to the Show PIN for Curbside Only section.
3. Select the option to show the pickup PIN only for curbside pickups.
   
4. Click Save to apply changes.
   

✅ Once enabled, customers selecting curbside pickup will see their PIN in their notification, while in-store pickup customers will not be prompted with one.

Best Practices

• Train your staff: Make sure store associates know that PINs are required for curbside orders, but not for in-store pickups.
• Double-check customer details: Even with a PIN, staff should confirm customer information (name, order number) before handing over items.
• Use PINs for security: This is especially helpful during busy times or when multiple curbside pickups happen simultaneously.
• Communicate clearly: Remind customers in the curbside instructions that they must present their PIN upon arrival.

Troubleshooting / FAQ

Q: What if a customer loses their PIN?
A: Store staff can look up the customer’s order in the WeSupply admin and verify their identity with other details (name, order number, or email) to complete the pickup.

Q: Why is the PIN still showing for in-store pickup?
A: Double-check that the Show PIN for Curbside Only option is toggled ON and saved in the settings. If the issue persists, clear cache and refresh the settings page.

Q: Can I disable the PIN completely?
A: Yes. If you toggle OFF both the PIN and Show PIN for Curbside Only options, no pickup PIN will be shown for any order type.

Q: Does enabling this feature affect my existing notifications?
A: No. Notifications will continue to be sent normally. The only change is whether or not the pickup PIN appears based on the order type.