If you're using ERPs, SAPs, or OMSs software to automate the shipment updates between those and your Magento 2 e-commerce platform, it can happen that although the order entered the WeSupply system, the order and shipping updates are missing.
In such situations, the most common question is whether the WeSupply system has limitations or you should troubleshoot the way the 3rd party systems are sending over the order updates and how those are sent over to the WeSupply Toolbox.
In order to troubleshoot missing shipping updates, please take the steps below.
Note: You may need your development team to take the steps listed. Consult your development team before proceeding.
Make sure that your integration triggers the following events required by the WeSupply Toolbox.
Your developer can check the events below by using a PHP debugger.