Using WeSupply, your customers can automatically generate return shipping labels once they return a product.
It is totally up to you if you would like to set up an automatic flow for return labels, or you can opt only for your customer reps to be able to create return labels for your customers or let your customers assign their own tracking number to the returned package.
You can also choose the type of label that you would like to generate: Scan-Based or Pre-Paid.
But what's the difference between Scan-Based and Pre-Paid return labels?
If you choose to generate pre-paid return shipping labels, you are charged for the label when it's created. Unlike pre-paid return labels, for scan-based return labels, you are only charged upon usage, when the carriers scan them into their system.
The main advantage of a scan-based return label is that you as a seller are not charged for the label until it’s in the mail stream. This means you can print hundreds of scan-based return labels, but you'll only get charged for the ones that are used and when they are actually scanned by the carrier. If your customer never uses the return shipping label and the label is not scanned, you are never charged for it.