How to View Notification Logs and Sent Emails in WeSupply

Understanding what notifications were sent to your customers — and when — is crucial for maintaining transparency and ensuring a smooth post-purchase experience. With WeSupply, you can easily review notification history, verify delivery success, and even preview the exact email that was sent.

Why This Feature is Useful

Having access to notification logs allows your team to troubleshoot customer inquiries efficiently. Whether a customer claims they didn’t receive an email or you simply want to verify that a notification was triggered, this feature provides a detailed view into your communications. You can check delivery status, open and click activity, and view the actual email content to confirm what the customer received.

How to View Notification Logs and Sent Emails

To check which notifications were sent to a customer for a specific order:

1. Log in to your WeSupply Admin Panel.
2. Navigate to the Orders Page.
   • Use the search bar or browse to locate the specific order you'd like to review.
3. Open the Order Details.
   • Click on the order to open its full details.
4. Access the Notification Logs.
   • In the top right corner of the order page, click on the More Actions button.
   • Select Notification Logs from the dropdown.
     
5. Review Notification Details.
   • You'll see a list of all notifications associated with that order.
   • Each notification will display its status (e.g., Successful), whether it was opened, and whether any links were clicked.
     
6. Preview the Sent Email.
   • Hover over the notification name and click View Email.
     
   • A preview of the actual email sent to the customer will open.
   • You can scroll through the content and even test the embedded links to verify where they lead.

This tool provides full transparency and helps you ensure your customers are receiving the right communication at the right time.

If you have any further questions or need assistance interpreting the logs, don’t hesitate to contact our support team.