How to Edit the Wording in Email Notifications in WeSupply

Customizing email notifications helps ensure a consistent brand voice and clear communication with your customers. Whether you're updating language for tone, clarity, or policy changes, WeSupply allows you to easily modify the content of automated notification emails.

Why This Feature Is Useful

Email notifications play a key role in the post-purchase experience, guiding customers through order updates, returns, and delivery milestones. By customizing the wording, you can better reflect your brand’s personality, provide more accurate instructions, or address customer concerns in a tone that matches your company’s values. Small adjustments can lead to improved clarity and a more professional impression.

How to Edit the Wording in an Email Notification

To update the text content in any notification email:

1. Log in to your WeSupply account
2. Navigate to the Notification Settings
   Go to:
   Settings → Branding → Notification
3. Choose the Email Notification to Edit
   • Locate the notification email you want to customize
   • Click the pencil icon next to it to begin editing
4. Enable HTML Editing
   • In the editor window, click on the toggle to enable HTML code view
   • This will allow you to see and modify the underlying content of the email
5. Update the Text
   • Locate the section of the email you'd like to change
   • Edit the wording as needed directly in the HTML editor
6. Save Your Changes
   • Once you're done editing, click Save to apply the updates
   • You can preview the email to confirm everything looks correct

Make sure to test your updated notification to ensure formatting remains intact and your message comes through as intended. If you need help with HTML formatting or message content, feel free to contact support.