Enabling QR Codes for Return Labels in WeSupply

WeSupply supports the use of QR codes for return labels, making the returns process more convenient for customers who prefer not to print shipping labels. However, this option is only available under specific conditions related to your carrier settings.

Why This Is Useful

QR code return labels allow your customers to return items without needing access to a printer. Instead of printing a return label at home, they can show the QR code at a carrier location, where the label will be printed for them. This increases return completion rates and provides a more seamless post-purchase experience.

How to Enable QR Code Return Labels

If you’re not seeing the option to enable QR codes in your WeSupply account, here’s what you need to check and update:

1. Go to Settings → Returns → Return Methods
   This is where return label options, including QR codes, are configured.
2. Verify Your Carrier Settings
   If your carrier is set to "Automatic - Lowest Rate Available", the QR code option will not be available.
   To access QR code functionality:
   • Select a specific carrier (e.g., USPS, FedEx) instead of the automatic option.
3. Check for the QR Code Option Again
   Once you’ve selected a specific carrier, the QR code toggle should become available.
4. Save Your Settings
   After enabling the QR code feature, make sure to save your changes so it’s applied to future return requests.

Need Help?

If you've selected a specific carrier and still don’t see the QR code option, or if you're unsure which carrier to use, feel free to reach out to our support team. We'll help ensure your return setup matches your workflow and your customers’ needs.