Customizing Return Shipping Costs Based on Return Reasons

WeSupply offers flexibility in how return shipping costs are handled during the return process. If you’re looking to tailor who pays for return shipping based on the reason for return, this functionality is built into the platform and easy to configure.

Why This Is Useful

Not all returns are created equal. In some cases, the customer may have made a mistake—like ordering the wrong size. In others, the return may be due to an issue on the company’s end, such as a damaged or incorrect item. By customizing shipping cost rules based on return reasons, you can create a more fair and transparent return experience for your customers while managing your operational costs more efficiently.

How Return Shipping Costs Work in WeSupply

In WeSupply, the return shipping logic is based on the selected Return Reason. Here’s how it works:

• Customer-Fault Return Reasons: If the return is due to an issue caused by the customer (e.g., “Ordered Wrong Size” or “Changed Mind”), the system can automatically assign a return label at the customer’s expense.
• Company-Fault Return Reasons: If the return is due to something on your end (e.g., “Wrong Item Shipped” or “Item Arrived Damaged”), the system will generate a free return label for the customer.

Regardless of the reason, customers will still be instructed to pack and return the items. However, the cost logic will adjust depending on who is at fault.

Need help adjusting your return reason settings or return shipping rules? Feel free to reach out — we’re happy to assist!