Ensuring Customers Can Initiate Returns by Adjusting Return Logics

Return logics in WeSupply determine whether a customer can initiate a return based on specific conditions, such as days after the purchase date or customer group eligibility. If an order does not meet any active return logic conditions, the customer may see a message stating that the item is no longer eligible for return.

Why Is This Important?

• Prevents customers from being blocked from returning eligible items;
• Allows admins to adjust return policies dynamically;
• Ensures the return process runs smoothly for both customers and support teams

If an order is not eligible for a return, it may be because no return logic applies to it. Enabling a default return logic without conditions ensures that customers can still initiate returns when needed.

How to Enable a Default Return Logic

Follow these steps to ensure that customers can initiate returns when necessary:

1. Go to Settings → Return and Warranty Methods → Return Logics and Policies
2. Locate Your Default Return Logic: Ensure that at least one return logic exists without conditions attached to it.
3. Enable the Default Return Logic: If it is currently disabled, turn it on to allow returns to process.
4. Increase the Priority Number: Adjust the priority number to make sure the default logic is checked last. This ensures that more specific return conditions apply first, but if none match, the default logic is used.
5. Save Your Changes & Test: Try initiating a return to confirm that the issue is resolved.

Final Thoughts

By enabling a default return logic, you can prevent unnecessary return restrictions and ensure that customers have a smooth return experience. If you need further assistance, feel free to reach out to our support team! 🚀