Marking an Exchange as Paid in WeSupply

The Mark as Paid feature in WeSupply allows admins to manually confirm an exchange payment when it has been made outside of the WeSupply platform or if the payment hasn’t synced properly. This ensures that the exchange process can proceed without unnecessary delays.

Why Is This Feature Useful?

• Ensures a smooth exchange process: Prevents delays caused by missing or unsynced payment data.
• Gives admins more control: Allows manual confirmation of payments made via external methods (e.g., direct bank transfers, manual invoices).
• Reduces customer frustration: Customers won’t have to wait for payment verification issues to be resolved before receiving their exchange.

How It Works

1. Customer Requests an Exchange: The customer selects an item for exchange that requires an additional payment.
2. Payment Is Made Outside of WeSupply: The payment might be completed through another platform (e.g., manual invoice, direct payment link) or hasn’t synced into WeSupply.
3. Admin Manually Marks the Exchange as Paid: In the WeSupply admin panel, locate the exchange request and open the order. Then, click the "Paid" button to manually confirm the payment.
   
4. Exchange Process Moves Forward: Once marked as paid, the exchange will continue as normal, ensuring the customer receives their new item without further delays.

Final Thoughts

The Mark as Paid feature is a valuable tool for managing exchange payments efficiently. It helps avoid unnecessary processing delays and keeps the customer experience seamless. If you have any questions, feel free to reach out to our support team! 🚀