To handle your in-store pickup orders, first please log in to your WeSupply account.
Step 1
To see your in-store pick-up orders, head to the Pickup tab.
Step 2
To make things as easy as possible, you can search in-store pickup orders by:
- order number
- email address used when placing the order
- PIN
- customer name
You can also search in-store pickup orders by in-store pickup Locations:
Furthermore, you can search orders by Date Range.
You will also find 5 tabs, each of them corresponding to a different status of the in-store pickup orders.
- Incoming Returns - for items/orders that will be returned to the store
- Pickup Orders - for in-store pickup orders that are still processing
- Ready for Pickup - for orders that are ready to be picked up by customers
- Picked Up - for orders that customers have been already picked up in-store
- Canceled Orders - for orders that were canceled either at the customer's request or for other reasons
- Unable to Fulfill - for orders that cannot be fulfilled for various reasons: out of stock, limited stock, overselling, etc.
For each tab is displayed the number of orders that have a specific order status.
When orders are being processed, your customers will be notified of the status of their orders.
Related article: How to Enable and Customize Pickup Notifications into WeSupply?
Step 3
On the Pickup Orders tab, click on the order you would like to process.
Step 4
Once the order container is opened, you can start processing each item by selecting the order status.
Step 5
For orders with multiple items, select the appropriate status for each item.
Step 6
Once you've selected the order status for each of the items, click on Next.
Step 7
When the order is moving to the Ready for Pickup tab, the customer will receive the Order Ready for Pickup notification if this is enabled.
Once the customer picks-up the products, by clicking on the Picked Up button, the Order was Picked Up notification will be also triggered.
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