How to handle In-Store Pickup Orders into WeSupply?

To handle your in-store pickup orders, first please go to the WeSupply Login Page and log in to your WeSupply account.

Step 1

To see your in-store pick-up orders, head to the Pickup tab.

Step 2

To make things as easy as possible, you can search in-store pickup orders by:

• order number
• email address used when placing the order
• PIN
• customer name

You can also search in-store pickup orders by in-store pickup Locations:

Furthermore, you can search orders by Date Range.

You will also find 5 tabs, each of them corresponding to a different status of the in-store pickup orders.

• Incoming Returns - for items/orders that will be returned to the store
• Pickup Orders - for in-store pickup orders that are still processing
• Ready for Pickup - for orders that are ready to be picked up by customers
• Picked Up - for orders that customers have been already picked up in-store
• Canceled Orders - for orders that were canceled either at the customer's request or for other reasons 
• Unable to Fulfill - for orders that cannot be fulfilled for various reasons: out of stock, limited stock, overselling, etc. 

For each tab is displayed the number of orders that have a specific order status.

When orders are being processed, your customers will be notified of the status of their orders. 

Related article: How to Enable and Customize Pickup Notifications into WeSupply?

Step 3

On the Pickup Orders tab, click on the order you would like to process. 

Step 4

Once the order container is opened, you can start processing each item by selecting the order status.

Step 5

For orders with multiple items, select the appropriate status for each item.

Step 6

Once you've selected the order status for each of the items, click on Next.

Step 7

When the order is moving to the Ready for Pickup tab, the customer will receive the Order Ready for Pickup notification if this is enabled.

Once the customer picks-up the products, by clicking on the Picked Up button, the Order was Picked Up notification will be also triggered.