By enabling the Store Pickup Feedback, once your customers pick up their in-store pickup orders, a Store Pickup Feedback notification will be triggered from WeSupply.
This could be helpful for you as a business and for your team as well. Based on your customers' feedback, you can identify if there are any pain points when it comes to ordering processing time, customer service, and the overall in-store pickup experience.
To enable and customize the Store Pickup Feedback into WeSupply, please go to the WeSupply Login Page and log into your WeSupply account.
A. Upload the Sample CSV
First, you need to insert the links to your social media accounts, so that your customers are able to leave feedback for the stores where they pick up their orders.
Into your WeSupply admin panel, go to Settings -> Locations -> Manage CSV Location file -> Download the Sample CSV.
Once the Sample CSV is downloaded and you've set up the details for your In-Store Pickup locations, add your own links to the following social media accounts: Facebook, Yelp, and Google to receive customer feedback for each in-store pickup location.
Save your Sample CSV.
Go to Settings -> Locations -> Manage CSV Location file -> Upload Stores CSV -> Click Save.
B. Enable & Customize the Store Pickup Feedback notification
To enable the Store Pickup Feedback notification, go to Design -> Notifications -> Customers section -> check off the Store Pickup Feedback Email notification ->click Save.
To customize the Store Pickup Feedback email notification, go to Design -> Notifications -> Customers section -> click Edit Template for the Store Pickup Email notification.
On the left-hand side, you'll find the Colors & Fonts tab, from where you can change the colors and fonts of your email notification. Make sure to click the Save button once you're done.
If you're comfortable with HTML and CSS, on the left-hand side, you will be able to find also the email HTML&CSS code editor, where you can change the existing template and add your own extra sections if needed.
Click over the Template Variables tab so that the HTML&CSS Code Editor to be opened.
From the Template Variables tab, you can select any of the listed variables by clicking on ''Copy''. Then paste the variables along with your own custom content into the Code Editor section. Make sure to click the Save button when you're done.
Enter your email address and click on Test Email to see how the notification will look for your customers! Feel free to make any necessary adjustments.
In order to completely activate the Store Feedback, there are a few extra steps that need to be taken for everything to work smoothly.
To enable the Store Feedback, please go to Settings -> Customer Feedback -> Stores Feedback -> click on the Enabled toggle button.
Under the Store Feedback section, you can change the default question with the desired one.
Also, you can set up the number of days after which the Review Request should be re-sent.
Furthermore, you can select on which social media accounts your customers are allowed to leave store feedback: Facebook, Google, Yelp, plus WeSupply. To do so, please click the Enabled toggle button for the desired accounts.
Choose how you'd like those to be listed for your customers by dragging them up and down.
Make sure to click the Save button. You're all done now!