How To Configure And Test Return Dispositions in WeSupply?

Setting up Return Dispositions will allow you to send all the returned products to different locations, instead of returning them to a default return location. For example, if your customer returns a product from California, you can automatically process this return and send the product back to the warehouse located in California, or to the closest store.

You can set up some smart return logics to be able to process all your returns and send them to the right destination, whether it's the main Warehouse, the Recycle center, the nearest store, or the Vendor's location.

Log into your WeSupply account and follow these steps:

A. Set up Return Dispositions into WeSupply

Step 1

Go to Settings -> Returns:

Step 2

Scroll down to the Return Dispositions section and take a look at the default locations listed into your WeSupply account. 

You can choose whether you'd like to add a new custom disposition or delete some of the existing ones.

Click on Add Custom Disposition to add a new one, and click Delete for deleting an existing one.

Step 3

To add a new disposition click on Add Custom Disposition -> insert the Disposition name -> insert the Disposition Code -> click Add Disposition. (for e.g.: disposition code for Recycle -> REC; Store -> ST; Default Return Location -> DEF etc.)

You'll find the new return disposition listed in the Return Dispositions section.

Step 4

Scrolling down, you can decide if the return cost will be applied to all of the requests or not.

From the Apply return cost to all request section -> choose Yes or No. Click Save.

If selected YES, when two return packages are created, the customer will be charged twice for the Return cost.

If selected NO, when two return packages are created, the customer will be charged once for the Return cost.

B. Add the Disposition Codes to your Stores

Head into Settings -> Stores in the WeSupply Dashboard and Download your Stores CSV file.

If you haven't set up the Stores CSV file, follow the instructions in this article to configure it and upload it to WeSupply: How to Set Up the Store Locator Import File for Your WeSupply Account? 

• Edit the Stores CSV file downloaded and make sure that the CLIENT KEY column is a unique number for each store. If the store is used for Dispositions as a Warehouse, the CLIENT KEY value must match the code of the shipping Source configured in Magento. More details about setting up Sources in Magento 2 can be found in this article: How To Set Up Different Store Locations in Magento 2 For WeSupply Dispositions?

• Next, populate the final column (Disposition Code) with the Disposition Code defined for each store in Section A of this article, depending on the Return Logic you want to have applied to that specific store.

• Once you've added your Disposition Codes, Save the file and upload it into WeSupply. Go to Settings -> Stores -> Upload Stores CSV -> click Submit.

To test the Dispositions and assure it's applied correctly, move on to the next sections.

C. Set up Return Logic with Return Dispositions

Step 1

Go to Settings -> Returns -> Create new logic or Edit an existing one.

Step 2

Now you can start to set up your Return logic in order to test the functionality. Make sure you've hit the Active toggle button for the return logic to be applied.

We've set up a Return logic named Store-Fit to Small, with Priority 1.

On the Conditions section, the Return reason is Fit-Too Small for this particular return logic.

Step 3

Under the Configuration section, set up the following settings as you need. In the Logistics section, you can select both Ship it back and Store return, or just one of them, depending on what options you'd like the customers to have when initiating a return.

Step 4

Scrolling down, you'll be able to set up the Return logic's settings related to Dispositions. Make sure to click Save when you're done.

a.  From the Disposition - Return to drop-down menu, select the return location.

b. In the Disposition Type section, you can select to send the product back to the Closest location or to a Specific one.

If selected Closest, the location will be auto-determined based on the information found in the Store CSV.

If Specific is selected, the Disposition Location drop-down menu with the list of the available locations will be displayed.

c. From the Disposition Location section, you can select a specific location to which the products have to be returned.

d. In the Disposition Priority section, you can select to Apply this disposition to all of the items returned or to Always create a new return request separately.

If multiple products are returned together, you can choose to return all the items to the same location corresponding to the current return logic, by selecting the Apply this disposition to all of the items option.

Also, if multiple products are returned together, you can choose to create a new return request separately for each item, by selecting the Always create a new return request separately option. Thus, the items will be returned to different locations, based on your other Return Logics.

Make sure to click Save when you're done.

D. Test Return Dispositions

1. Test return dispositions as a customer

Step 1

Place a test order and make sure that the order is shipped. Also, the status of the tracking number must be delivered.

After placing a test order, go into your email account, check the WeSupply Order Received email notification (or any other notification related to the order placed). Click on View Order and open it into an incognito window.

Step 2

Inside the Order View page click on the number of days to return for the item you'd like to return.

Step 3

Select the item you'd like to return.

Step 4

Select the quantity and click Next.

Step 5

Select the return reason.

We've selected Fit to Small as a return reason, being the one that was just set up for the Return logic (C section from above). Selecting the return reason corresponding to the Return Logic, we'll be able to see if the Return logic and disposition location will be applied.

Step 6

Click Continue.

Step 7

Choose if you'd like to return the product at a store or ship it back.

We've selected the Ship it back option to see if the return location will be applied. 

Step 8

While reviewing your return, you can see if the Return cost is applied. Click on Finalize Request.

Step 9

When the return is completed, you can verify if the Return address points to the right location.

In our case, the Return Disposition with a specific Store (Ewing) worked just fine.