Setting up Return Dispositions will allow you to send all the returned products to different locations, instead of returning them to a default return location. For example, if your customer returns a product from California, you can automatically process this return and send the product back to the warehouse located in California, or to the closest store.
You can set up some smart return logics to be able to process all your returns and send them to the right destination, whether it's the main Warehouse, the Recycle center, the nearest store, or the Vendor's location.
Go to the WeSupply Login Page, log into your WeSupply account and follow these steps:
A. Set up Return Dispositions into WeSupply
Go to Settings -> Return Methods -> Return Dispositions and take a look at the default locations listed in your WeSupply account.
You can choose whether you'd like to add a new custom disposition or delete some of the existing ones.
Click on Add Custom Disposition to add a new one, and click Delete for deleting an existing one.
To add a new disposition click on Add Disposition -> insert the Disposition name -> insert the Disposition Code -> click Add Disposition. (for e.g.: disposition code for Recycle -> REC; Store -> ST; Default Return Location -> DEF etc.)
You'll find the new return disposition listed in the Return Dispositions section.
You can decide if the return cost will be applied to all of the requests or not from Settings -> Return Methods -> Return Settings -> Apply return cost to all request section -> toggle on/off the Enabled button. Click Save.
If selected YES, when two return packages are created, the customer will be charged twice for the Return cost.
If selected NO, when two return packages are created, the customer will be charged once for the Return cost.
B. Add the Disposition Codes to your Stores
Head into Settings -> Locations -> Manage CSV Location File and Download your Stores CSV file.
If you haven't set up the Stores CSV file, follow the instructions in this article to configure it and upload it to WeSupply: How to Set Up the Store Locator Import File for Your WeSupply Account?
- Edit the Stores CSV file downloaded and make sure that the CLIENT KEY column is a unique number for each store. If the store is used for Dispositions as a Warehouse, the CLIENT KEY value must match the code of the shipping Source configured in Magento. More details about setting up Sources in Magento 2 can be found in this article: How To Set Up Different Store Locations in Magento 2 For WeSupply Dispositions?
- Next, populate the final column (Disposition Code) with the Disposition Code defined for each store in Section A of this article, depending on the Return Logic you want to have applied to that specific store.
- Once you've added your Disposition Codes, Save the file and upload it into WeSupply. Go to Settings -> Locations -> Manage CSV Location File -> Upload Stores CSV -> click Save.
To test the Dispositions and assure it's applied correctly, move on to the next sections.
C. Set up Return Logic with Return Dispositions
Go to Settings -> Return Methods -> Return Logics and Policies and add logic or edit an existing one.
Now you can start to set up your Return logic in order to test the functionality. Make sure you've hit the Active toggle button for the return logic to be applied.
We've set up a Return logic named Store - too Small, with Priority 1.
In the Conditions section, the Return reason is Too Small for this particular return logic.
Keep up setting up your logic settings as you scroll down. From the Return to a retail store option, you can choose if you want to give your customers the option to return the products to a physical store rather than shipping them back.
In the Return by Mail section, select the Allow customers to return on their own option as Yes. Then scroll down to the Return logic's settings related to Dispositions:
a. From the Disposition - Return to drop-down menu, select the return location.
b. In the Disposition Priority section, you can select to Apply this disposition to all of the items returned or to Always create a new return request separately.
If multiple products are returned together, you can choose to return all the items to the same location corresponding to the current return logic, by selecting the Apply this disposition to all of the items option.
Also, if multiple products are returned together, you can choose to create a new return request separately for each item, by selecting the Always create a new return request separately option. Thus, the items will be returned to different locations, based on your other Return Logics.
Make sure to click Save when you're done.
D. Test Return Dispositions
1. Test return dispositions as a customer
Place a test order and make sure that the order is shipped. Also, the status of the tracking number must be delivered.
After placing a test order, go into your email account, and check the WeSupply Order Received email notification (or any other notification related to the order placed). Click on View Order and open it in an incognito window.
Inside the Order View page initiate a return for one of the products.
Select the item you'd like to return.
Select the quantity and click Next.
Select the return reason.
We've selected Too Small as a return reason, being the one that was just set up for the Return logic (C section from above). By selecting the return reason corresponding to the Return Logic, we'll be able to see if the Return logic and disposition location will be applied.
Choose if you'd like to return the product at a store or ship it back.
We've selected the Ship it back option to see if the return location will be applied.
Click on Submit your return.
When the return is completed, you can verify if the Return address points to the right location.