How To Test Return Labels?

If you'd like to test the return label functionality, first you have to place an order and create a return for it. There are three ways you can generate a return label: on the front end as an admin user or as a customer, and on the back end as an admin user.

• First, please make sure that you've set up the Return label generation courier:

Go to Settings -> Integrations-> App Integrations -> Enable either Shippo or EasyPost by inserting the liveToken/Key production credentials from your Shippo or EasyPost account and click Save.

• Once you are done, go to Settings -> Carriers -> Return Carriers -> Select your Default Return Label Generation Carrier along with the carrier. Click on Save.
• By clicking on the Test return label generation button, you can make sure that everything is set up correctly on the carrier's side and that you're able to generate return labels.

A. Create a return as an admin on Frontend

Step 1

Into your WeSupply account go to Orders -> click on the order number for which you'd like to create a return.

Step 2

On the next screen, click on Create a return for the customer to start a return.

Step 3

Select the item you'd like to return.

Step 4

Select the quantity that needs to be returned and click Next.

Step 5

Select the return reason.

Step 6

Click on the Continue button.

Step 7

Select one of the options listed below to return the item, depending on how you'd like to return it.

Step 8

At this step, you'll be able to select ''Yes'' and create a return label for the customer.

Step 9

Select the return cost: Free, Fixed amount, or Deduct return label cost. Then click Continue.

Step 10

Select the restocking fee: Free, Fixed amount, or % from the product cost. Then click Continue.

Step 11
Select the way you would like to refund your customer:

Step 12
Click on Submit your Return to finalize the request.

Step 13

Your return was just created! You can download the shipment label by clicking on the Download Shipment Label. The label will be also sent automatically to the email address entered when the order was placed.

B. Create a return as a user on Frontend

• First, make sure you've activated a return rule which allows you to generate a return label as an end-user.

Into your WeSupply account go to Settings -> Return Methods -> Return Logics and Policies -> Add a new logic or edit an existing one.

• Now click the Active toggle button to activate the return logic.

• Scroll down to the Return by mail section, and for the Generate return label setting select Yes. Then click Save.

Step 1

Now go into your email account and open the WeSupply Order Received notification (or any other shipping notification) for the order you'd like to start a return. Then click on the View Order button and open the link in incognito mode.

Step 2

Inside the Order View page click on the number of days to return the item you'd like to return.

Step 3

Select the item you'd like to return.

Step 4

Select the quantity and click Next.

Step 5

Select the return reason.

Step 6

Click Continue.

Step 7

Review your return request and click on the Submit your Return button.

Step 8

Download the Shipment Label.

C. Create a return on Backend

To create a return label for your customers' returns right from your WeSupply account, please follow the following steps:

Step 1

Into your WeSupply account, go to the Returns tab -> click on the Return you'd like to process.

Step 2

When the return process window is open, simply click the button "Create a return label for the customer". This action will automatically create a label and it will notify the customer right away. 

Step 3

You'll get a Success message if the return label is generated. Then click OK.

Step 4

You can always download the generated return label by simply clicking on the Download icon.

Step 5

You can continue to process the return by clicking on the Confirm Package Reception button.

Step 6

Check off the product quality and then click on the Submit Product Quality button.

Step 7

Click on the Preview Refund button to see if the amount to be refunded is well calculated.

Step 8

If everything is OK, just Issue the Refund.

Related article: How to create a return label for the customer?