How to allow customer to Keep the Item when a return is below a specific amount?

It can happen that certain products are just not worthy to send back!

For example, if a product or multiple together costs only $5 but the return fee is $8... it basically costs more to send it back than keep it.

To set up a logic for these scenarios, head over to:

Settings -> Return Methods -> Return Logics and Policies -> Create a return logic or edit an existing one:

Note: I suggest setting priority to one of the lowest to make sure it applies before a different condition.

From conditions select return subtotal -> below -> input the value (in our case 5 for $5)

And as the outcome scroll down to Keep the Item via Green Returns -> select YES.

Once you are done with the logic`s configuration, click Save.

Note: even though the customer does not require to send back the product, they need to submit a return request, and your team will need to refund the customer.

Now let's head over to the frontend and checkout what the customer experiences: