How data flows between WeSupply and other systems – WeSupply Labs

Important: Each system is unique in its own way and can be set up in multiple ways. The below data flows are examples of how our customers are currently using WeSupply. For more information regarding data flow between all your systems, we recommend scheduling a call with us.

The WeSupply API is available here and it can be easily integrated with. A typical integration with a custom POS/WM/POS system usually takes between 7-14 days (including testing) and it's done by the client.

We currently have native integration with:

Order data: Magento, Shopify, Aptos

Tracking: UPS, FedEx, USPS

Tracking and Return label generation: EasyPost, Shippo

Customer Service: Zendesk

If you would like to connect to any other system please refer to our API doc.

Simple Magento Integration

1) New order Information, as well as order updates, are pulled from Magento every minute.

2) WeSupply connects to the courier and pulls tracking-related information via the courier API.

2.1) If the courier used is not UPS, FedEx, or USPS, WeSupply can pull courier information from EasyPost or Shippo as these services integrate with over 100+ couriers from around the world.

3) Return labels are generated by WeSupply using either an EasyPost or Shippo account.

4) A product feed is sent to WeSupply via Google Feeds containing images and titles as well as other product information. If specific product information exists in the feed, WeSupply can display that information for the customer.

5) When a ticket is received, Zendesk pulls the order data from WeSupply and displays it within the Zendesk App Section (requires the use of the WeSupply app for Zendesk).

6) When the customer views their order on the web, they are redirected to the view order page in WeSupply (or opened in a modal).

7) Order notifications are sent via SMS or Email (to send emails from your own domain, we need your SMTP credentials).

8) After a return is processed in WeSupply we connect to the Magento platform and create a credit memo alongside updating the order and issuing a refund.

Aptos ERP Integration

1) Aptos EOM pulls order data from Magento. Aptos processes all order data from all its systems (WMS, SA, POS) and updates it back in the EOM system.

2) WeSupply pulls order data from Aptos EOM via the Aptos API every minute, this includes new orders as well as all order updates.

3) WeSupply connects to the courier and pulls tracking-related information via the courier API.

3.1) If the courier used is not UPS, FedEx, or USPS, WeSupply can pull courier information from EasyPost or Shippo as these services integrate with over 100+ couriers from around the world.

4) Return labels are generated by WeSupply using either an EasyPost or Shippo account.

5) A product feed is sent to WeSupply via Google Feeds containing images and titles as well as other product information. If specific product information exists in the feed, WeSupply can display that information for the customer.

6) When a ticket is received, Zendesk pulls the order data from WeSupply and displays it within the Zendesk App Section (requires the use of the WeSupply app for Zendesk).

7) When the customer views their order on the web, they are redirected to the view order page in WeSupply (or opened in a modal).

8) Order notifications are sent via SMS or Email (to send emails from your own domain, we need your SMTP credentials).

9) Returns are usually processed in the EOM and WM systems. Data is then pulled and the order is updated automatically in WeSupply (returns do not need to be processed in WeSupply).

ERP/WM/POS Integration

1) Order Information is received from multiple locations such as Webstore + ERP / WM / POS, and order data is sent to WeSupply via direct API feed or based on a cron job.