While processing a return request you can simply create a return label for the customer, by following the steps listed in sections A and B of this article.
- Set up Return Label Generation Couriers
Go to Settings -> Integrations-> App Integrations -> Enable either Shippo or EasyPost by inserting the liveToken/Key production credentials from your Shippo or EasyPost account and click Save.
- Once you are done, go to Settings -> Carriers -> Return Carriers -> Select your Default Return Label Generation Carrier along with the carrier. Click on Save.
A. Create a return as an admin on Frontend
Into your WeSupply account go to Orders -> click on the order number for which you'd like to create a return.
On the next screen, click on Create a return for the customer to start a return.
Select the item you'd like to return.
Select the quantity that needs to be returned and click Next.
Select the return reason.
Click on the Continue button.
Select one of the options listed below to return the item, depending on how you'd like to return it.
At this step, you'll be able to select ''Yes'' and create a return label for the customer.
Select the return cost: Free, Fixed amount, or Deduct return label cost. Then click Continue.
Select the restocking fee: Free, Fixed amount, or % from the product cost. Then click Continue.
Select the way you would like to refund your customer:
Click on Submit your Return to process the return.
Your return was just created! You can download the shipment label by clicking on the Download Shipment Label. The label will be also sent automatically to the email address entered when the order was placed.
B. Create a return label for the customer on the Backend
Into your WeSupply account, go to the Returns tab -> click on the Return you'd like to process.
When the return process window is open, simply click the button "Create a return label for the customer". This action will automatically create a label and it will notify the customer right away.
You'll get a Success message if the return label was generated. Then click OK.
You can always download the generated return label by simply clicking on the Download icon.
You can continue to process the return by clicking on the Confirm Package Reception button.
Check off the product quality and then click on the Submit Product Quality button.
Click on the Preview Refund button to see if the amount to be refunded is well calculated.
If everything is OK, just Issue the Refund.